Warranty & After-Sales Support
Last Updated: April 17, 2026
Thank you for choosing Zhangjiagang Altus Textile Co., Ltd – a professional manufacturer of high-quality microfiber towels. We stand behind the quality of our products and are committed to your complete satisfaction.
This page explains our warranty coverage, defect policies, and after-sales support for direct purchases from our website.
1. Limited Warranty Coverage
We warrant that our microfiber towels will be free from manufacturing defects in materials and workmanship for a period of:
6 months from the date of original purchase.
This warranty covers defects such as:
Unusual or excessive linting (beyond normal break-in period)
Seams coming apart
Inconsistent fabric density or thickness
Color bleeding not caused by improper washing
Damage clearly resulting from factory error
This warranty applies to normal, intended use of the product.
2. What Is NOT Covered
Our warranty does not cover issues resulting from:
Normal wear and tear (microfiber towels naturally lose absorbency over time)
Improper washing or drying (e.g., using fabric softener, bleach, high heat)
Cutting, tearing, or abrasion damage from sharp objects or rough surfaces
Use of towels with harsh chemicals (e.g., strong solvents, acids)
Staining or discoloration caused by user error
Products purchased from unauthorized resellers (unless otherwise agreed)
If you are a business buyer using our towels for industrial, detailing, or commercial purposes, we recommend reviewing your specific usage requirements with our sales team before purchase.
3. Defective Product – Return & Replacement Process
If you believe you have received a defective microfiber towel, please follow these steps:
Step 1: Contact us within 14 days of discovering the defect.
Step 2: Provide the following information:
Order number
Product name/SKU
Clear photos or a short video showing the defect
A brief description of the issue
Step 3: We will review your claim within 2 business days.
Step 4: If approved, we will:
Send you a replacement (same product or equivalent value) at no cost, OR
Issue a refund (partial or full, depending on the situation), OR
Provide a store credit for future purchases
We generally do not require you to return defective towels unless the defect is unusual or we need to inspect it for quality control purposes. If a return is needed, we will provide a prepaid shipping label.
4. Non-Defect Issues (Change of Mind, Wrong Size, etc.)
If you are not satisfied with your purchase for non-defect reasons (e.g., you ordered the wrong size, color looks different on screen, or you simply changed your mind):
You may return unused, unwashed, and undamaged towels within 14 days of delivery.
Return shipping costs are your responsibility.
We will refund the product price (excluding original shipping costs) after receiving and inspecting the returned items.
A restocking fee of 10% may apply for large quantity returns.
Please contact us before returning any non-defective items to obtain a return authorization.
5. After-Sales Support (Even After Warranty Ends)
Even after your warranty period expires, we continue to provide support:
| Support Type | What We Offer |
|---|---|
| Washing Guidance | Free PDF care guide – how to wash, dry, and store microfiber towels for maximum life |
| Product Selection Help | Unsure which towel is right for your use case (car detailing, cleaning, sports, etc.)? Email us – we will recommend |
| Bulk Order Consultation | For business customers: we can help you choose the right GSM, pile height, and edge finish |
| Replacement Parts | If you purchased towel kits with hooks or storage bags, we can supply replacements at cost |
6. How to Reach Our Support Team
For warranty claims, returns, or any after-sales questions:
Email: info@synotowels.com
Phone: +86 15262300806
Contact Form: [Link to your contact page]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Please include your order number in all warranty-related communications. This helps us serve you faster.
7. International Orders
If you are located outside our home country, please note:
Warranty coverage remains the same.
For defective products, we will either ship a replacement directly or issue a refund (no return required, as return shipping is often cost-prohibitive).
For non-defect returns, you are responsible for return shipping and any customs/duties fees.
8. Limitation of Liability
To the maximum extent permitted by law, Zhangjiagang Altus Textile Co., Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our microfiber towels. Our total liability shall not exceed the amount you paid for the product in question.
9. Changes to This Warranty Policy
We may update this page from time to time. Changes apply only to orders placed after the updated date. Your statutory rights as a consumer are not affected.
Thank you for choosing Zhangjiagang Altus Textile Co., Ltd. We take pride in making quality microfiber towels and standing behind them.