Shipping & Payment Information – OEM & Bulk Orders
Last Updated: April 17, 2026
At [Your Company Name] , we specialize in manufacturing high-quality microfiber towels for OEM clients and wholesale buyers. This page explains our production lead times, shipping methods (sea freight / air freight), and payment terms for bulk orders.
For retail / small-quantity purchases, please refer to our retail checkout page or contact us directly.
1. Production Lead Time (For OEM & Bulk Orders)
Since most of our orders are custom-manufactured to your specifications, we do not keep large quantities of finished goods in stock.
| Order Type | Estimated Production Time | Notes |
|---|---|---|
| OEM Bulk Orders (custom size, color, GSM, edge finish, packaging, logo) | 30–40 days after order confirmation | Includes material sourcing, cutting, sewing, quality control, and packing |
| Repeat Orders (same specifications as previous) | 25–30 days after order confirmation | Faster, as tooling and production setup already exists |
| Stock / Non-custom Bulk Orders (existing designs, no customization) | 10–15 days after order confirmation | Subject to raw material availability |
Order confirmation is defined as:
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Signed proforma invoice (PI) + deposit received
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Final specifications confirmed in writing (size, GSM, color, packaging, labeling, etc.)
We will provide a production schedule with key milestones after order confirmation.
2. Shipping Methods – Sea Freight (Standard) & Air Freight (Optional)
Once production is complete, we ship your order using the method you select.
Sea Freight (Recommended for most bulk orders)
| Destination Region | Estimated Transit Time | Best For |
|---|---|---|
| North America (US/Canada) | [20–35] days | Large-volume orders (pallet / container) |
| Europe (EU/UK) | [25–40] days | Full or LCL (less than container load) |
| Australia / New Zealand | [20–30] days | Bulk orders |
| Asia / Middle East | [7–15] days | Shorter sea routes |
| Rest of World | [30–50] days | Please inquire |
Sea freight details:
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Most cost-effective for orders of 40HQ Container
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Shipping terms: Typically FOB Shanghai or CIF [Destination Port] (specify on your PI)
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We work with reliable freight forwarders and can provide shipping quotes before production
Air Freight (Available upon request)
| Destination Region | Estimated Transit Time | Best For |
|---|---|---|
| Worldwide | 7–10 days after shipment departure | Urgent orders, samples, smaller bulk quantities, or high-value shipments |
Air freight details:
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Significantly faster but much higher cost (typically 3–5x sea freight)
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Recommended only when time is critical
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Door-to-door or airport-to-airport options available
3. Shipping Costs & Quotes
Shipping costs depend on:
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Order volume (carton count / pallet count / total weight)
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Destination country and port/city
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Chosen method (sea vs. air)
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Current fuel surcharges and container availability
We do not list fixed shipping prices online because each bulk order is unique.
How to get a shipping quote:
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Contact us with your order specifications (quantity, size, weight per carton, destination)
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We will calculate estimated sea freight and air freight options
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We can ship FOB (you arrange your own forwarder) or CIF (we arrange shipping and insurance)
For existing orders, final shipping costs will be confirmed before balance payment.
4. Incoterms & Responsibility
We typically offer the following shipping terms for bulk orders:
| Term | Meaning | Who Pays Shipping? | Who Handles Customs? | Risk Transfer Point |
|---|---|---|---|---|
| FOB [Your Port] | Free On Board | Buyer (or buyer’s forwarder) | Buyer | When goods pass ship’s rail at origin port |
| CIF [Destination Port] | Cost, Insurance, Freight | Seller (included in price) | Buyer | When goods pass ship’s rail at origin port (insurance provided) |
| EXW [Our Factory] | Ex Works | Buyer picks up from our factory | Buyer | At our factory door |
We recommend FOB terms for most international buyers – this gives you control over shipping costs and carrier selection.
5. Payment Terms for OEM / Bulk Orders
Because each order is custom-manufactured for you, we require a deposit before starting production.
| Payment Term | Percentage | Timing |
|---|---|---|
| Deposit | 30% – 50% | Upon order confirmation (before production begins) |
| Balance | 50% – 70% | Before shipment (after production completed, before loading) |
Alternative for established / trusted clients (subject to approval):
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30% deposit, 70% against copy of Bill of Lading (B/L)
Accepted payment methods for bulk orders:
| Method | Accepted For | Notes |
|---|---|---|
| Wire Transfer (T/T) |  Yes – preferred |
Most common for OEM orders. Bank fees paid by sender. |
| Letter of Credit (L/C) | Yes (at sight) |
For larger orders. Additional documentation fees apply. |
| PayPal |  No (bulk orders) |
Too costly for large amounts. Only for samples or small orders. |
| Credit Card | No (bulk orders) |
Not accepted due to transaction limits and fees. |
All prices are listed in [USD / EUR / CNY – choose one] unless otherwise stated.
6. Samples & Pre-Production
Before placing a full bulk order, we encourage you to request:
| Sample Type | Cost | Shipping | Lead Time |
|---|---|---|---|
| Existing product samples | Free or nominal fee | Buyer pays (small package via air) | [3–7] days |
| Custom sample (your specifications) | Quote provided | Buyer pays (air freight) | [10–15] days |
Sample costs (excluding shipping) are typically refundable against a confirmed bulk order.
7. Packaging for Shipment
We take care to pack microfiber towels properly for ocean or air freight:
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Inner packaging: Polybag per [dozen / set / as specified]
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Carton: Standard export carton (For Example: 50x40x30 cm)
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Palletizing: Available for sea freight orders (additional cost)
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Labeling: Cartons marked with order number, destination, and handling instructions
Custom packaging (retail-ready boxes, hang tags, custom labels) is available – please discuss during quoting.
8. Insurance
| Shipping Method | Insurance |
|---|---|
| CIF terms | Insurance included (typically 110% of invoice value) |
| FOB / EXW terms | Buyer is responsible for arranging insurance |
| Air freight | Optional – can be added at buyer’s request |
We strongly recommend purchasing marine cargo insurance for sea freight orders, especially for high-value shipments.
9. Tracking & Communication
For sea freight:
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We will provide the Bill of Lading (B/L) and container number once shipped
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You can track vessel position via marine tracking websites
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Your freight forwarder (or our forwarder, depending on terms) will handle arrival notifications
For air freight:
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We provide an Air Waybill (AWB) number
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Tracking available via carrier’s website (e.g., DHL, FedEx, UPS Air)
10. Delays, Lost Shipments, or Damage
| Issue | What Happens |
|---|---|
| Production delay | We will notify you as soon as possible. We do not guarantee exact production dates but make every effort to meet agreed timelines. |
| Shipping delay (weather, port congestion, customs) | Outside our control. We will assist with tracking and communication but cannot refund for shipping delays. |
| Lost at sea (extremely rare) | Insurance claim required. We will provide documentation to support your claim. |
| Damaged cartons upon arrival | Inspect immediately. Note damage on delivery receipt. Take photos. Contact us and your forwarder within 7 days. |
11. Contact Us for OEM Orders & Shipping Quotes
Ready to place an order or request a shipping estimate? Please contact our OEM team:
Email: alex@synotowels.com
WhatsApp / WeChat: + 86 15261604512
Phone: 15262300806
Factory Address: No. 16, Yangzi Road, Yangshe Town, Zhangjiagang City, Suzhou, Jiangsu, China 215600
For faster quoting, please provide:
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Target quantity (pieces or dozens)
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Desired size, GSM, color, edge type
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Packaging requirements (polybag, carton, retail box, etc.)
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Destination port or city
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Preferred shipping method (sea or air)
Thank you for considering Zhangjiagang Altus Textile Co., Ltd as your microfiber towel manufacturing partner. We look forward to building a long-term relationship with you.