Privacy Policy
Last Updated: April 17, 2026
Welcome to Zhangjiagang Altus Textile Co., Ltd. We are a manufacturer of microfiber towels. Your privacy is important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, subscribe to our newsletter, or contact us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information You Provide to Us:
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Contact Information: Name, email address, phone number, shipping/billing address.
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Order Details: Types, quantities, and custom specifications of microfiber towels you purchase (e.g., size, color, packaging).
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Account Information: Username and password if you register on our site.
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Communications: Messages, feedback, or inquiries you send us via email, chat, or phone.
Information Automatically Collected:
When you browse our website, we may automatically collect:
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Device Information: IP address, browser type and version, operating system, screen resolution.
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Usage Data: Pages visited, links clicked, search terms (e.g., “microfiber cleaning cloth,” “car drying towel”), time spent on pages.
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Cookies and Similar Technologies: We use cookies to remember your cart, preferences, and analyze site traffic. You can manage cookies through your browser settings.
2. How We Use Your Information
We use your information for the following business purposes:
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Process Orders: Receive, confirm, manufacture, and ship your microfiber towels, and provide order status updates.
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Customer Support: Respond to your questions, handle returns or complaints, and provide after-sales service.
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Improve Our Products & Website: Analyze usage patterns and feedback to improve our towel manufacturing processes and user experience.
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Marketing Communications: With your consent, send you emails about new products (e.g., new microfiber blends, specialty towels), promotions, or industry news. You may unsubscribe at any time.
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Legal Compliance: Fulfill accounting, auditing, legal reporting obligations, or respond to lawful requests from authorities.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
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Service Providers: We share information with logistics companies (for shipping), payment processors (e.g., PayPal, Stripe), and IT hosting providers. These parties only receive the information necessary to perform their services and are bound by confidentiality.
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Legal Requirements: When we believe disclosure is necessary to comply with applicable laws, court orders, or government regulations.
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Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you via a notice on our website.
4. Data Security
We implement industry-standard security measures to protect your information, including:
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SSL/TLS encryption for data transmission.
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Restricted internal access to personal information (only employees who need it for order processing or customer service).
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Regular reviews of our data collection and storage practices.
Please note: No method of transmission over the internet is 100% secure. You acknowledge that you share your information at your own risk.
5. Your Data Protection Rights
Depending on your location (e.g., EEA, UK, California), you may have the following rights:
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Right to Access: Request a copy of the personal information we hold about you.
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Right to Rectification: Correct inaccurate or incomplete information.
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Right to Erasure (“Right to be Forgotten”): Request deletion of your information in certain circumstances.
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Right to Restrict Processing: Request that we pause processing of your information in certain circumstances.
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Right to Data Portability: Request a copy of your information in a structured, commonly used format.
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Right to Object: Object to processing of your information for direct marketing purposes.
To exercise any of these rights, please contact us using the information in Section 9 below. We will respond within the time required by law (typically 30 days).
6. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have inadvertently collected such information, we will delete it promptly.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., suppliers, industry associations). This Privacy Policy does not apply to those websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last Updated” date. For material changes, we will notify you via email or a banner on our website.
We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Zhangjiagang Altus Textile Co., Ltd
Email: alex@synotowels.com
Mailing Address: No. 18 Yangzi Road, Yangshe Town, Zhangjiagang City, Suzhou, Jiangsu Province, China 215600
Phone: +86 15262300806